ONLINE STORE TERMS AND CONDITIONS
www.funerhutr.pl
1. The owner of the store is:
FUNERHURT Sp. z o.o.
00-867 Warszawa Aleja Jana Pawła II 27
Tax ID: 5273152042, REGON: 540916956 KRS 0001156006
e-mail: sklep@funerhurt.pl
2. Sales in the funerhurt.pl store are carried out according to the following rules.
3. Placing an order in the funerhurt.pl store signifies the Customer’s acceptance of the sales principles outlined in these terms and conditions and obliges the Customer to adhere to them.
4. An order is valid when the store staff accepts it for processing, of which the customer will be informed via email.
5. Anyone with legal capacity may use the funerhurt.pl offer.
6. Technical requirements for using the funerhurt.pl online store services: – internet access, – a computer with an installed web browser.
7. Orders can be placed 24 hours a day, 365 days a year. Store support is available on business days from 9:00 AM to 3:00 PM.
8. The ordered goods are prepared for shipment within one to fourteen days, counting from the moment of order confirmation and the crediting of the prepayment to our account, depending on product availability in stock.
9. Delivery time depends on the delivery method chosen by the Customer.
The order fulfillment period may be changed in cases beyond the Store Owner’s control. This particularly applies to goods imported by importers, including from the U.S.A., Great Britain, Germany, France, Italy, due to the fact that the replenishment of constantly rotating products in the store’s warehouse depends on the importers’ stock levels.
In case of product unavailability, the Customer will be informed by the seller.
Please note that non-working days (Saturdays, Sundays, holidays) and special periods of the year (so-called long weekends, year-end, periods immediately preceding Easter and Christmas) extend the effective waiting period for ordered goods.
10. The Customer completes the order by selecting products offered for sale from the online store’s catalog. Items are added to the virtual cart by clicking the “Add to Cart” button, located above or next to the item’s photo. The entire order is accepted by successively clicking the “Place Order” button, selecting the delivery/pickup option and payment method, clicking the “Next” button to confirm the order, and finally clicking the “Place Order” button.
11. The Customer fills in the fields regarding personal data, delivery address, contact phone number, and e-mail address with full awareness and responsibility. The store is not responsible for non-delivery of shipments by carriers caused by the buyer providing incorrect, incomplete, or false delivery address data. The store is not obliged to verify the personal data provided by the buyer when placing an order. Providing an incorrect or false e-mail address and phone number prevents the store from contacting the customer regarding order fulfillment.
12. The Customer may make changes to the order and cancel it during its processing. Once the shipment has been dispatched, the order cannot be canceled.
13. The buyer may withdraw from the sales contract within 14 days, without giving a reason.
Goods may only be returned if the product has not been used, has not been deprived of its factory packaging and foil (if it had any), the packaging has not been damaged, crumpled, etc., and the product has not been damaged in any other way. The cost of returning the goods to the seller is borne by the buyer.
Complaints regarding product damage are accepted only on the basis of a protocol drawn up in the presence of the courier delivering the shipment, signed by the aforementioned. Therefore, it is recommended to check the shipment upon receipt, in the presence of the courier.
Due to frequent changes in product graphics made by manufacturers, product compliance is determined by: the product name and manufacturer code provided on the product card. Discrepancy in the photo is not a basis for accepting a complaint, unless the customer explicitly states in the order that they are interested only in the product version shown in the photo (e.g., in the Customer Notes field).
14. In the event of a deliberate refusal by the customer to collect ordered goods delivered by the carrier, or the inability to deliver due to incorrect data provided by the buyer, the store has the right to request reimbursement from the ordering party for shipping costs and the cost of returning the package to the store, as charged by the carriers. In the case of a prepayment made for an order, if the shipment was not delivered due to the customer’s fault (point 10 of the regulations), the customer has the right to request a refund of the paid advance, reduced by shipping costs.
15. By clicking the “Place Order” button, the Customer simultaneously agrees to transfer their e-mail address to the database of FUNERHURT Sp. z o.o. and to the processing of their personal data by the Store for the purpose of completing a survey with feedback on the transaction made in the Store (in accordance with the applicable provisions of the Personal Data Protection Act of August 29, 1997).

GDPR – Information Clause

With due care for the proper management of our Customers’ personal data and the entry into force of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: GDPR), we kindly inform you that:
the administrator of your data is FUNERHURT Sp. z o.o. 00-867 Warszawa Aleja Jana Pawła II 27.
The data administrator can be contacted via e-mail: sklep@funerhurt.pl; contact form on the website: http://funerhurt.pl/kontakt-f-1.html; by phone at: +48 601 90 94 35 or by mail at: 00-867 Warszawa Aleja Jana Pawła II 27
The purpose of processing your personal data is to perform the sales contract for products offered by us based on orders received from you. The legal basis for processing personal data is Art. 6 sec. 1 point b) GDPR.
The processing of personal data includes the following categories of your data: first name and last name, company name, company registered address, shipping address, contact phone number, e-mail address.
Your personal data may be transferred to and processed by entities acting on behalf of the administrator (e.g., courier and commercial companies cooperating with us) for the purpose of fulfilling sales contracts.
We inform you that your personal data is stored no longer than necessary to achieve the processing purpose, taking into account the deadlines resulting from the necessity to store documentation in accordance with generally applicable laws in this regard.
We kindly inform you that you have the following rights related to the processing of your personal data by FUNERHURT Sp. z o.o.:
• the right to request access to your personal data from the administrator;
• the right to rectification of data;
• the right to erasure of data;
• the right to restriction of processing;
• the right to data portability (if technically possible).
You have the right to withdraw consent at any time. You can withdraw your consent by sending an appropriate e-mail to: sklep@funerhurt.pl.
Additionally, you have the right to lodge a complaint with a supervisory authority dealing with personal data protection in the Member State of your habitual residence, place of work, or place of the alleged infringement.
We wish to assure you that FUNERHURT Sp. z o.o. makes every effort to ensure all physical, technical, and organizational measures for the protection of personal data against their accidental or intentional destruction, accidental loss, alteration, unauthorized disclosure, use, or access, in accordance with all applicable legal provisions.